Terms & Conditions

Quotations

A quotation is valid for 7 calendar days unless it states otherwise. It covers only the work and materials listed; civil works, plastering, and painting are excluded unless included in writing. Prices exclude VAT (7.5%) and other statutory levies.

Material price changes

Nigerian material prices move with the exchange rate. If prices rise more than 5% between the quote and the start of work, we may issue a revised quote before proceeding, and you can decline it.

Accepting a quote

You can accept by signing the quotation, by email or WhatsApp/SMS from a verified contact, or by paying the mobilisation deposit. Verbal acceptance must be confirmed in writing within 48 hours. Contracts of ₦2,000,000 or more also need a signed acceptance.

Mobilisation deposit

A 70% deposit is required before we procure materials or schedule work. If you cancel before any procurement or mobilisation, it is refunded less a 5% processing fee. After procurement starts, cancellation charges depend on how far the job has progressed.

Staged payments

For contracts above ₦2,000,000: 70% before work starts, 20% at first fix or an agreed milestone, and 10% on practical completion and sign-off. Invoices are due within 30 days of issue.

Changes to the job

Any change to scope, materials, or timing is agreed through a written Variation Order before it is carried out, showing the cost and time impact. Hidden faults found after work starts are handled the same way.

Timelines

Start dates are confirmed in writing once the deposit clears. Completion dates are good-faith estimates; if we expect a delay of more than 5 working days we tell you in writing with a revised date.

Handover

We test and inspect the installation before handover and ask you or your representative to attend the final inspection.

Workmanship warranty

12 months on installation workmanship from practical completion and handover. Materials carry the manufacturer’s warranty. The warranty does not cover tampering, surges or lightning not caused by our installation, pre-existing wiring faults, or normal wear.

Site security

Materials delivered to site are the client’s responsibility to secure until handover. We recommend Contractor’s All-Risk insurance for larger projects.

Disputes

Disputes go first to good-faith negotiation, then to arbitration in Abuja under the Arbitration and Mediation Act 2023. The terms are governed by Nigerian law.

Maintenance contracts under the Kell AssetCare Programme have their own terms, including a 90-day workmanship warranty on maintenance repairs. See Maintenance & AMC.